Review the cancellation and refund details below for travel package bookings and product orders.
Travel Package Bookings
Each travel package may define its own cancellation policy, shown on the package's detail page — this takes precedence where specified. As a general default:
- Cancellations made 15+ days before departure: full refund minus any payment processing costs.
- Cancellations made 7–14 days before departure: 50% refund.
- Cancellations made less than 7 days before departure: no refund, as accommodation and transport are typically already committed.
- If we cancel a departure (e.g. insufficient travelers, safety concerns), you receive a full refund or the option to transfer to another date.
To request a cancellation, contact us with your booking reference from Find My Booking.
Product Orders
- Unopened, unused items in original packaging may be returned within 7 days of delivery for a refund or exchange.
- Items damaged in transit or received incorrectly are eligible for a full refund or replacement — contact us with photos and your order number within 48 hours of delivery.
- Refunds for Cash on Delivery orders are issued via bank transfer once the returned item is received and inspected.
- See our Shipping Policy for return shipping details.
Processing Time
Approved refunds are typically processed within 5–10 business days.
Contact
Questions about a refund? Contact us with your booking reference or order number.
Contact Us