Refund Policy

Last updated: 21 September 2026

Travel Package Bookings

Each travel package may define its own cancellation policy, shown on the package's detail page — this takes precedence where specified. As a general default:

• Cancellations made 15+ days before departure: full refund minus any payment processing costs.
• Cancellations made 7–14 days before departure: 50% refund.
• Cancellations made less than 7 days before departure: no refund, as accommodation and transport are typically already committed.
• If we cancel a departure (e.g. insufficient travelers, safety concerns), you receive a full refund or the option to transfer to another date.

To request a cancellation, contact us with your booking reference from Find My Booking.

Product Orders

• Unopened, unused items in original packaging may be returned within 7 days of delivery for a refund or exchange.
• Items damaged in transit or received incorrectly are eligible for a full refund or replacement — contact us with photos and your order number within 48 hours of delivery.
• Refunds for Cash on Delivery orders are issued via bank transfer once the returned item is received and inspected.
• See our Shipping Policy for return shipping details.

Processing Time

Approved refunds are typically processed within 5–10 business days.

Contact

Questions about a refund? Contact us with your booking reference or order number.